Privacy Policy

This Privacy and Cookies Policy applies to the website www.arahygiene.com (“the Site”) which is the site for Ara Hygiene Ltd, with its head office at 16 Kilbegs Road, Antrim, BT41 4NN.

The Company recognises the importance of using your personal information responsibly and accepts responsibility for protecting it. The Privacy and Cookies Policy (“Policy”) explains how the Company collects, uses and discloses personal information about you when you visit this Site and when you contact the Company, whether by e-mail, post, fax or telephone using the contact options on this Site. The information you provide to us through the Site will be collected by Ara Hygiene Ltd.

What type of information does the Company collect and why?

If you want to contact us or to use certain features we provide on this Site, you will need to provide us with some additional personal information so that we can liaise with you and deal with your request, query or application. If you do choose to provide us with your personal information, we will collect that information for our own use only for the purposes described in this Policy.

What type of personal information does the Company collect?

Where you choose to provide personal details to us, we may collect the following personal information from you:

  • your full name;
  • your contact details e.g. address, telephone numbers and e-mail address;
  • the reason for your contact, which may be an enquiry, a request or enquiry on behalf of someone else, providing a comment, or details in relation to a possible or existing order;
  • if you purchase from us, your title and full name, email address, phone number, billing address and delivery address;
  • employment and personal and educational details you choose to provide to use as part of any application for employment e.g. your employee ID, including social security number, other governmental identity number, and if needed, driver’s license number and/or passport number, your date of birth, place of birth, nationality (and where applicable dual or former nationality) and eligibility (including evidence) to work in the relevant country;
  • standard internet and website log information and details of patterns about how website visitors behave on our Site. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests.
  • where you “like” us or make posts on our pages on social networking websites.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals whom you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies, and other third parties.

How does the Company use information about you?

The Company may use information about you for purposes described in this Policy or disclosed to you on our Site or with our services. For example, we may use information about you for the following purposes:

  • to respond and/or deal with your request or enquiry;
  • to process and administer your job or similar application(s) (including placement or apprenticeship opportunities, as appropriate) and/or your order(s) or purchase(s) of our products and/or services;
  • to improve our products and services and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device);
  • to administer the Site;
  • for internal record keeping;
  • to contact you directly by e-mail or phone for the above reasons;
  • where necessary as part of any restructuring of the Company or sale of a relevant company’s business or assets;
  • to contact you for credit control purposes, and
  • for compliance with legal, regulatory and other good governance obligations.

 

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that the Company maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases as set out in more detail below.

In most cases, the information the Company processes about you is required to deal with your request or registration, or required by law, or is necessary for the exercise of the Company’s legitimate business interests and needs, in which case special care is taken to safeguard your rights and to ensure any such use is proportionate.

What is the legal basis for the use of personal data?

The legal basis on which we rely to process your personal information include:

On some occasions, we process your data with your consent (for example, when you agree that we may place cookies or process information that you input into our website).

On other occasions, we process your data when we need to do this to fulfil a contract with you (for example, for billing purposes) or where we are required to do this by law (for example, to comply with record keeping obligations).

We also process your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights (including for example, when we share data with our affiliates).

Does the Company share personal information with third parties?

Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, human resources, accounting, legal, audit, compliance, information technology and other Company staff who properly need to know these details for their functions within the Group. Please note that certain individuals who will see your personal information may not be based at the Company or in your country (please see below).

We may share personal information within the Company as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfilment and for use by the company for the other purposes described in this Policy.

Your personal information may also be made available to third parties (within or outside the Company) providing relevant services under contract to the Company, (see below for further details), such as to transport carriers in organising shipping, payment processors, auditors and compliance managers, IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf. The Company has put in place various security and data privacy measures, including with such third parties, in order to protect personal information and shall seek to comply with applicable legal requirements.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Personal information may also be released to external parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of the Company, our employees, agents, customers, and others, as well as to parties to whom you authorise the Company to release your personal information.

We will not sell your personal information to any third party.

What choices does the Company offer you with regards to direct marketing?

The Company may wish to provide you with information about new products, services, promotions and offers, which may be of interest to you and may invite you to take part in market research or request feedback on our products and services.  This communication may occur by e-mail, telephone, post or social media. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.

What safeguards are in place to protect your personal information?

The Company takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorised access, disclosure or modification of personal information. While we take these reasonable efforts to safeguard your personal information, we cannot absolutely guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online and will not hold us responsible for any breach of security unless such breach has been caused by the specific negligence of the Company, or their agents.

What rights do you have to review and amend personal information?

You have the right to review and access your personal information held by the Company.

You also have the right to ask us to rectify, block, complete and delete your personal information, to restrict its use, and to ‘port’ your personal information (that is, to ask us to provide it to you in a structured, commonly used and machine readable format and to transmit it directly to another organisation).

In addition, you have the right to request further information about the handling of your personal information.

If you wish to do so, or to notify the Company of a change in your details, please contact hello@arahygiene.com and/or post to Ara Hygiene Ltd, 16 Kilbegs Road, Antrim BT41 4NN or Ara Hygiene Ltd, Unit 1, Westfield Trading Estate, Glasgow Road, Denny, FK6 5DW

There are exceptions to these rights, however. For example, access to personal information may be denied in some circumstances if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. In addition, we may be able to retain data even if you withdraw your consent, where we can demonstrate that we have a legal requirement to process your data.

If you have a question about the use of your personal information, or wish to file a complaint about it, please contact us using the contact details set out above. .

Finally, if you have unresolved concerns, you also have the right to complain to data protection authorities

 

 

Keeping you informed

When we store your information, we do so for as long as necessary to (i) fulfil the specific purposes for which your personal information was collected to perform the services set out in this notice and (ii) to comply with our legal obligations or enforce our legal rights.

How we use cookies

We use Google Analytics to collect information about your online activity through Google, such as the Web pages you visit, the links you click, and the searches you conduct on the Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en/analytics/privacyoverview.html. You can prevent these cookies by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this Site. You may download and install the Google Analytics Opt-out Browser Add-on available here:  http://tools.google.com/dlpage/gaoptout.

 

Cookie Name/type Expiration Period Purpose Category of cookie as defined in the ICC Cookie Guide
Google Analytics
utma
2 years from set/update Provides a unique ID for each Web browser that visits this site. Targeting/advertising
Google Analytics
utmb
Session 30 minutes from set/update Used to establish and continue a user session with this website. Targeting/advertising
Google Analytics
utmc
Session (these cookies typically expire at the end of your session ie when you close your browser) Used to establish and continue a user session with this website. Targeting/advertising
Functionality/Targeting

 

Changes to this Privacy and Cookies Policy

We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.

We encourage you to check the date of this Policy when you visit this Site for any updates or changes. We will notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.

Contact/address details

If you have any questions about this Privacy Policy, please contact us at:

Ara Hygiene Ltd, 16 Kilbegs Road, Antrim, BT41 4NN or hello@arahygiene.com